Frequently Asked Questions
Everything you need to know about your SINGER® sewing experience.
What is the standard shipping timeframe for new sewing machines?
Orders are typically processed within 1-2 business days. Standard shipping via FedEx or UPS generally takes 3-7 business days depending on your location within the continental United States.
How do I register my machine for warranty coverage?
You can register your new SINGER® machine online through our website's registration portal using your model number and serial number to ensure full manufacturer warranty protection.
What is your return policy for accessories and machines?
We offer a 30-day return policy for items purchased directly from our site. Products must be in their original packaging and include all included accessories to be eligible for a full refund.
Do you offer international shipping?
Currently, our online store ships exclusively to addresses within the United States. For international purchases, please contact an authorized SINGER® distributor in your specific country.
Where can I find manuals for vintage SINGER® models?
We maintain a comprehensive digital library. You can download PDF versions of instruction manuals for both modern and vintage machines by entering your model number in our Support section.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.